Middle East Leading SpaWorld Travel Awards
Course · Spa Management, free trainingSign up
Free training
Introduction to Wellness Management
by Lucía Peris
Take your career in the spa to the next level and lay the foundations to become a Wellness Manager.
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21 video lessons · instant access
8 modules
24/7 access
Free
The career ladder
From Spa Manager to Wellness Manager
Become a Wellness Manager, the most sought-after leadership role in the wellness sector.
Where you are
Go from Spa Manager
Step back from the spa's day-to-day operations: schedules, shifts and guests, so you're not stuck in the daily routine.
- Scheduling and capacity
- Shifts and team
- Customer service
- Maintenance
- Cash-up and daily sales
Tactical profile
A new role
To Wellness Manager
Define the overall wellness strategy to grow revenue and improve the experience.
- Menu and programmes
- Pricing and revenue
- Marketing and sales
- P&L and financial control
- Experience and loyalty
Strategic profile
Your instructor
Learn with Lucía Peris, Wellness Manager
Over 20 years' experience as a Spa Director. Winner of the Middle East Leading Spa award at the World Travel Awards.
Sha Wellness Clinic
Jumeirah Hotels & Resorts
Palladium Hotel Group
7Pines Hotels & Resorts
Programme
Explore the course modules
8 modules · 21 video lessons · instant access
IModule I
The spa as a business unit
- Course introduction
- The spa concept
- The spa as a business model
IIModule II
Operations and protocols
- How to write protocols
IIIModule III
Guest experience
- Experience vs. profitability
- Emotions and loyalty
IVModule IV
Team management
- How to manage teams as a leader
VModule V
Marketing and sales
- Marketing plan for the spa
- Cross-selling and upselling
- Menu engineering
- Revenue management
VIModule VI
Finance
- Setting KPIs
- How to cost a treatment
- The difference between revenue and profit
- How to manage purchasing
VIIModule VII
Sustainability
- Product sustainability
- Sustainable marketing and storytelling
- Sustainable guest experience
VIIIModule VIII
Trends
- The trend towards total personalisation
- Innovation in the treatment menu
- The essence of the innovative spa
10th anniversary
Why is this training free?
We're celebrating Spalopia's 10th anniversary: 10 years driving the wellness sector and supporting professionals like you.
And we're celebrating by sharing the knowledge that helps transform your career.
10
years
400+
spas
21
lessons
Course access
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Only available this month! You'll receive access by email.