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CRM · for the spa and other hotel spaces
Build loyalty among guests at the spa and other hotel spaces
Get to know each guest better, personalise the experience and run loyalty campaigns.
9:41
Elena Rivas+34 612 345 678
VIPRecent visits
- Sunset wine tasting05/08/2026€48.00
- Relaxing massage 50 min18/07/2026€75.00
- Day pass with lunch02/07/2026€65.00
What's newSupportHOTEL ATLÁNTICOMR
SummaryDetailsHistoryDocuments
Recent visits
05/08/2026Sunset wine tasting€48.00
18/07/2026Relaxing massage 50 min€75.00
02/07/2026Day pass with lunch€65.00
21/06/2026Tennis lesson with coach€45.00
- Spa
- Pool
- Gym
- Parking
- Food & drink
- Other spaces
Know your guestsElena RivasPersonal details
Turn your guest data into more sales and higher average spend
Personal and tax details
If the details are already on file, they autofill in Scheduling and the POS.
Elena RivasPersonal details- elena.rivas@correo.es
- Phone
- +34 612 345 678
- Language
- Spanish
- Country
- Spain
Unified history
Bookings, vouchers purchased and totals on a single screen.
History61 bookings since 2021
- Wine tasting · 05/08
- €48.00
- Relaxing massage · 18/07
- €75.00
- Day pass · 02/07
- €65.00
- Total spend
- €3,375
Group and sales channel
Segment guests by group and source to personalise the relationship.
Group and channelAdd
- Groups
- VIPGuest
- Source channel
- Web
- Customer since
- June 2021
Notes and custom fields
Information that helps you look after the guest better, visible in Scheduling.
Elena's notesIn the schedule
- Reminders
- By email
- Allergies
- Synthetic scents
- Favourite therapist
- Laura Gómez
- On arrival
- Welcome gift
Elena Rivas- Groups
- VIPGuest
- Bookings
- 61
- Last visit
- 05/08/2026
- Total spend
- €3,375
Customer groups
Every customer group is an opportunity to sell more
Create customer groups and set benefits, rates or discounts for each one. Siana applies them automatically to bookings and vouchers.
Hotel guests
−10% on bookings
Members and VIPs
Exclusive benefits
Staff and B2B
Special rates
Press and influencers
Complimentary visits and campaigns
Sales channels
Find out which channels bring in the most bookings and revenue
Compare where bookings come from for each hotel space to see which channels work best and where to focus your sales efforts.
9:41
- Direct website112 bookings · €10,840
- Front desk78 bookings · €6,920
- Spalopia.com54 bookings · €4,760
- Partners & agencies42 bookings · €2,160
What's newSupportHOTEL ATLÁNTICOMR
PeriodLast 30 days
- Direct website112 bookings · €10,840
- Front desk78 bookings · €6,920
- Spalopia.com54 bookings · €4,760
- Partners & agencies42 bookings · €2,160
Online pre-check-in
Save time before check-in and make reception more efficientbefore the guest even arrives
Collect the details and consent you need before the visit, so your team has them in the CRM when the guest arrives.
- Less time at reception
- Details and consent in advance
- Profile ready before arrival
9:41
Elena Rivas+34 612 345 678
VIPPre-check-inPending
- Name
- Elena Rivas
- Phone
- +34 612 345 678
- Consent
- Accepted
- Signature
- Visit information
- Nothing to add
Data consentSigned
March pre-check-inExpired
What's newSupportHOTEL ATLÁNTICOMR
SummaryDetailsHistoryDocuments
Pre-check-inPending
- Name
- Elena Rivas
- Phone
- +34 612 345 678
- Consent
- Accepted
- Signature
- Visit information
- Nothing to add
Data consent12/06/2021Signed
March pre-check-in14/03/2026Expired
Communication and loyalty
Keep the relationship alive after every visit so they come back for more
Gather their feedback, identify happy guests and use every visit to strengthen the relationship and encourage them to return.
1 · The email arrives
Inboxelena.rivas@correo.es
Hotel Atlánticoto me10:02
Elena, how was your visit?
From 0 to 10, would you recommend us?
012345678910
Not at all likelyExtremely likely
2 · Siana decides
Based on the scoreElena rated it 9
- 9 or 10 · PromoterInvitation to review on Google
- 7 or 8 · PassiveOffer to come back
- 0 to 6 · DetractorManager alert
3 · She leaves a review
Google review
PublicElena Rivas
2 days ago
“A wonderful visit. The team were really attentive and I felt looked after from the very first moment.”
It centralises contact details, recorded information and the guest's activity so your team has all the context in one place.
Yes. The history lets you view the bookings and vouchers linked to the guest from their profile.
Groups let you organise customers and apply specific benefits. Channels help you identify where each booking came from.
It lets you collect information before the visit so your team has it to hand when the guest arrives.
You can organise customers into groups and export their contacts to work with your usual communication tools.
Get to know your guests better and give them reasons to come back
Discover how to bring their information together, organise groups and personalise every visit from a single CRM.
Request a demoNo lock-in · Assisted setup · Dedicated support